KIP Hotel ★★★

swimming pool area wide ,clean, windy and cool place to rest with children

poor system for check in.I booked the same day then check in,got the card & enter the room with my kids.but after a while the staff keep knocked my door while only my children there since i need to go out for a while for urgent work matters. This really disappointed me and my children since they trauma the door knocking over&over again while i not in the room.Besides, the staff also use cynical words said is it me check in for myself or others then keep said that room was not registered yet.Is he want me to go out from room or what while i already paid for the room???How this problem can be happen since I already paid when i check in by myself and get card from hotel staff. Besides, just ask your staff previous shift before going to the room frequently which this can be reported as interrupting client privacy or call the phone no of guest for confirmation.Besides, very poor of wifi and personal internet.no coverage at all ?how can be happen since this hotel still at main city area.Very dissapointed for us.Only the nice surrounding and cool swimming pool that i can give credit. Please improve since i always check in here for my me time to relax but when I went to this hotel with my kids &facing experience like this, this experience affected me towards this hotel.

Some receptionist are friendly and helpful and some not. Lobby environment looks neat, open vibe and cozy. There is a lot of free parking around hotel and upper level parking. Nice view from my room. However, room are dirty, full of dust especially in toilet. All electrical appliance include aircond work well but some lamp are not working. While waiting lift to going down, there are garbage smell from somewhere else.

Dusty room and sometime there is bad smell when go outside room.

room comfortable

Waiting period for check in take so long. More than an hour

Location and nice got India restaurant nice and good taste of foods

Air conditioning issue. Went I check in. Need to clean more room and also the way of entering room. Floor need to be clean

The room is of a decent size.

One of the rooms carries the scent of smoke

Executive family room us great in cleanliness n overall we are satisfied with the hotel n room,taj restaurant food is delicious

It was a good stay, the rooms were of a decent size, comfortable and clean for its rating point. Most of the staff were positive and helpful, others could do with some up skilling, a smile doesn't cost much. The 7/11 was a handy addition, it is close to the Batu Caves and GRAB transport was never too long of a wait. Looks like lots of parking onsite.

I am sure there was no soundproofing in the room, had to request bathroom products and breakfast left a little to be desired (not really the hotel's fault, just a few hungry individuals on the day).

Swimming pool

Nothing.

Room, Receptionist and Housekeeping service very good.

Toilet same level with room. Suppose must lower.

Value for money and facilities.) Get the room facing the huge greenery lake and mountain.

Nothing except the corridor of the hotel do need a touch up befitting a 4 hotel

Value for money and facilities.) Get the room facing the huge greenery lake and mountain.

Nothing except the exterior Abd corridor of the hotel do need a touch up befitting a 4 hotel

All ok I enjoyed

During my stay, i rent a car. Easy parking space around the hotel. Easy to buy things. 7eleven is nearby. My kids love the pool.

The lobby gives good impression and I like how we do not have to walk past the reception area to the lift access, this feature is deeply appreciated for guests who prefer certain level of discreet and secrecy, plus I like how there are proper parking bays outside of the hotel without any regulations on traffic enforcement, basically its advisable to just leave your cars outside rather than parking inside basement.

I guess "you did not get what you didn't pay for" rule applies here. Amenities are standard, the very gym is closed during my visit and pools were full of crowds without proper swimming attire.

The room is huge & comfortable. The view is good (can see the Merdeka tower from our room), the location is near to convenience stores, stalls for breakfast & the parking is free & accessible.

Need at least 2 chairs for more convenience. The corridor should have at least been more 'fun' & nature-like. My suggestion, put plants or relevant decorations so that the corridor won't look too 'scary' at night.

Very good service and the cleanliness average is good. Facility also good and the best staff name as Mr. Khairy at front desk staff very good service and friendly. Will come again and again and again. Thanks

Before entering swimming pool area needs some towels to avoid slippery.

Nice swimming pool, Nice view from my room can see the twin tower. Good facility and location not far too much from the city.

A bit dirty. Some rooms smell smoke. I found other hairs not mine on both pillows and bed sheet since the first night looks like them haven't been changed. The next day, I told reception to take note to housekeeper to change bedsheet, pillow sheet and blanket. After I back in the night. I still found that hairs.

please change iron. a big turn off for a woman in hijab when iron not in good condition. i do ask for the staff change the iron but i think they didn't.

Location is good , staff friendly

Need to improve more on cleanliness

Location is good. Staff friendly.

Last time my stayed was very good. But this time the comforter and pillow got stained and pillow smelly. I have to covered with my towel then only can sleep. The floor also sticky but because this hotel is near to my in law house. Hope can improve more on cleanliness